Sales Terms and Conditions

Terms and Conditions of Sale of Services at www.asfeconsultants.com.

1 DEFINITIONS

1.1 “Buyer” means the individual or organisation who buys or agrees to buy the Services from the Supplier;

1.2 “Consumer” shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977;

1.3 “Contract” means the contract between the Supplier and the Buyer for the sale and purchase of Services incorporating these Terms and Conditions;

1.4 “Services” means the services that the Buyer agrees to buy from the Supplier;

1.5 “Supplier” means ASFE Consultants that owns and operates asfeconsultants.com;

1.6 “Terms and Conditions” means the terms and conditions of sale set out in this agreement and any special terms and conditions agreed in writing by the Supplier;

1.7 “Website” means asfeconsultants.com

2 CONDITIONS

2.1 Nothing in these Terms and Conditions shall affect the Buyer’s statutory rights as a Consumer.

2.2 These Terms and Conditions shall apply to all contracts for the sale of Services by the Supplier to the Buyer and shall prevail over any other documentation or communication from the Buyer.

2.3 Acceptance of delivery of the Services shall be deemed conclusive evidence of the Buyer’s acceptance of these Terms and Conditions.

2.4 Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Supplier.

2.5 Any special conditions applying to the provision of the Services are set out in the Schedule to this agreement.

2.6 Any complaints should be addressed to the Supplier’s address stated in clause 1.5.

3 ORDERING

3.1 All orders for Services shall be deemed to be an offer by the Buyer to purchase Services pursuant to these Terms and Conditions and are subject to acceptance by the Supplier. The Supplier may choose not to accept an order for any reason.

3.2 When making an order through the Website, the technical steps the Buyer needs to take to complete the order process are described in the relevant pages of the website

4 PRICE AND PAYMENT

4.1 The price of the Services shall be that stipulated on the Website. The price is inclusive of VAT.

4.2 The total purchase price, including VAT, will be displayed in the Buyer’s shopping cart prior to confirming the order.

4.3 After the order is received the Supplier shall confirm by email the details, description and price for the Services together with information on the right to cancel if the Buyer is a Consumer.

4.4 Where applicable, if any payment is rejected or refused, the amount owing will be treated as overdue and the Supplier will be entitled immediately to cease or suspend the provision of any Service until payment has been received.

5 PERFORMANCE OF SERVICES

5.1 The Supplier shall begin to perform the Services on receipt of the payment.

5.2 The Supplier shall perform the Services with reasonable skill and care. However, where applicable, the Supplier does not guarantee that the Services will be uninterrupted, secure or error-free or that any data generated, stored, transmitted or used via or in connection with the Services will be complete, accurate, secure, up to date, received or delivered correctly or at all.

5.3 The Services for ASFE Consultants shall commence upon payment and continue unless terminated in accordance with clauses 5.4 and 5.5.

5.4 Subject to clause 5.3, The Supplier may terminate this agreement (as regards some or all of the Services) at any time for any reason by giving to the other 30 days’ written notice and any payment due remains payable and, if already paid, will be refunded.

5.5 The Supplier may terminate this agreement (as regards some or all of the Services) or suspend some or all of the Services immediately on written notice if the Buyer breaches any term of this agreement, and any payment due remains payable and, if already paid, will be non-refundable.

6 RIGHTS OF SUPPLIER

6.1 The Supplier reserves the right to periodically update prices on the Website, which cannot be guaranteed for any period of time. The Supplier shall make every effort to ensure prices are correct at the point at which the Buyer places an order.

6.2 The Supplier reserves the right to withdraw any Services from the Website at any time.

6.3 The Supplier shall not be liable to anyone for withdrawing any Services from the Website or for refusing to process an order.

7 AGE OF CONSENT

7.1 Where Services may only be purchased by persons of a certain age the Buyer will be asked when placing an order to declare that they are of the appropriate legal age to purchase the Services.

7.2 If the Supplier discovers that the Buyer is not legally entitled to order certain Services, the Supplier shall be entitled to cancel the order immediately, without notice.

8 LIMITATION OF LIABILITY

8.1 Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Supplier the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the price of the Services and the Supplier shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.

9 WAIVER

No waiver by the Supplier (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.

10 FORCE MAJEURE

The Supplier shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to, acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Supplier shall be entitled to a reasonable extension of its obligations.

11 SEVERANCE

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.

12 CHANGES TO TERMS AND CONDITIONS

The Supplier shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.

13 GOVERNING LAW AND JURISDICTION

These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.

14 REFUNDS

If the Agency agrees to refund the Customer in full or part, this refund will be made using the credit or debit card that the Customer used to make their payment initially. If no such card was used (for example, where the Customer deposited the fee directly into the Agency’s bank account) the Agency will offer the Customer a choice of refund via Streamline (part of the Royal Bank of Scotland group) or credit towards a future order. All refunds are made at the discretion of the Agency

15 VALUE ADDED TAX

VAT is included in the Agency’s quoted prices, where appropriate, at the rate prevailing from time to time

16 TERMS OF PAYMENT

16.1 Unless payment is taken at the time of placing an order, once the Agency has found a suitably qualified and experienced expert to undertake the Customer’s order, they will contact the Customer by email to take payment.

16.2 If, at their discretion, the Agency accepts a deposit rather than the full value of the Order, the Customer acknowledges that the full balance will remain outstanding at all times and will be paid to the Agency before the delivery date for the Work

16.3 The Customer agrees that once an Order is paid for then the expert allocated by the Agency begins work on that Order, and that the Order may not be cancelled or refunded. Until payment or a deposit has been made and the Order has been allocated to an expert, the Customer may choose to continue with the Order or to cancel the Order at any time

16.4 The Customer agrees to be bound by the Agency’s refund policies and acknowledges that due to the highly specialised and individual nature of the services that full refunds will only be given in the circumstances outlined in these terms, or other circumstances that occur, in which event any refund or discount is given at the discretion of the Agency

16.5 These terms must be read subject to the ‘Payment Up Front’ terms (Section 17 of this Agreement).

17 PAYMENT UP FRONT

17.1 The Customer may be invited to pay for their order in advance of the Agency formally securing an expert to complete the Work.

17.2 The Agency undertakes not to take payment in advance unless it is reasonably confident that it can secure an expert to complete the Customer’s Work.

17.3 The Customer acknowledges that where payment has been made in advance of securing an expert, the Agency cannot guarantee that they will secure a suitable available expert to complete the Work.

17.4 In the event that the Customer makes a payment in advance and the Agency cannot secure an expert to complete the Work, the Agency will offer the Customer a full refund of the payment made in advance.